Frequently Asked Questions

If your questions are not answered here, please get in touch.


How do I become a RefilStation?

Businesses can easily become a RefillStation by registering on our website After you fill in your information, you will receive an email with tools (stickers or map of local pick-up point) to setup your RefillStation. Once you post your picture of the RefillStation with your displayed sticker on your social media and tag us #RefillMyBottle, you will be uploaded onto the map and receive the confirmation of your registration by email, as well as key information about the community.

Is it free for businesses to register?

Yes, registering as a RefillStation is totally free. We believe that this is key to quickly build an extended network of RefillStations so that Refillers can start refilling their bottles in many locations.

What happens after I register my business?

Once you’re on the map, you’ll get access to the RefillStation Guide. This tool gives businesses information about the community, how to promote your RefillStation, as well as ideas on how to track your impact. RefillStations also get access to the promotion resources pack, so you have all the logos you need to let the world know about RefillMyBottle on social media and your website.

Can I charge for water?

Yes, you can charge for water, but it is important to keep the fee minimum (maximum price should be no higher than a bottle of water).

Where can RefillStations get the stickers from?

Businesses can pick up a sticker at any of our pickup points listed in the promotion resources pack that we send to RefillStations when they register.

Do I have to provide any particular kind of water?

All water provided by our RefillStations needs to be clean drinking water, but it’s up to you how you source your water. In areas where the tap water is not potable, RefillStations use either filtered water or water from gallons.


Where can I refill my bottle?

At any one of our RefillStations. You can find your local RefillStation by downloading the RefillMyBottle app (you can find the download link on our website).

Is it there a fee to refill my bottle?

It depends on the RefillStation – some charge a minimal fee to cover the cost of the water. If they do charge, the fee will normally be less than buying a bottle of water. You can identify which stations are free and which ones charge a small fee using the map on our website.

What kind of water is provided by the RefillStation?

RefillStations provide clean drinking water. Where tap water is unsafe to drink, water may come from a gallon or a filter.


Why should I be a RefillAmbassador?

If you want to be part of a sustainable community who take action in the fight against plastic waste, and lead this community in your local area, then consider becoming a RefillAmbassador. You’ll effect change, grow your network and meet people who share the same goals.

What are the requirements for RefillAmbassadors?

There are no set requirements - anyone who is passionate about conserving the environment and has time to volunteer is welcome to apply to become a RefillAmbassador. We are looking for high-spirited and committed individuals who want to take action in reducing plastic waste.

How do I sign up to become a Refill Ambassador?

Send us an email to [email protected] about your motivations to become a RefillAmbassador and tell us your local area (i.e. Nusa Lembongan-Bali or Jakarta Selatan). We will be in touch with you shortly after we receive your email and we’ll send you some more info about the role and take it from there. Please write “RefillAmbassador - Local Area” as your email subject.

What are my tasks as a RefillAmbassador?

There are lots of things you can do to help RefillMyBottle in your area but the first and main tasks are: - Spreading the word about RefillMyBottle in your local area. - Getting local businesses to sign up as RefillStations. - Raising awareness of solutions to the plastic waste problem in your area, including promotion of RefillMyBottle to Refillers.

Will I get any training or support?

Initially you will receive a short training over the phone or video call. Our Wateriors will provide you with the knowledge and tools necessary for you to carry your tasks. We will also be available to help and support you during the process and as your local RefillMyBottle community grows.


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